My org is using Hostgator right now and uses SolarWinds Orion and Web Help Desk. I have the following cases.
1. I have Orion sending emails from email@example.com. Is it possible to configure SolarWinds to use a shared mailbox to send from?
2. Web Help Desk connects to a mailbox and converts received mail into tickets. Is it possible to configure WHD with a shared mailbox?
3. Can a user login to a shared mailbox without having their own personal account? As in their Outlook will only have the shared mailbox? Right now, I have NOC technicians who use one mailbox, firstname.lastname@example.org, to send/receive email.
I was googling and found [this link](https://support.office.com/en-us/article/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-365-69f58e99-c550-4274-ad18-c805d654b4c4?ui=en-US&rs=en-US&ad=US) on using SMTP client submission and direct send but I am not sure which one actually fits my needs. I don’t want to have to create licensed users for automatic system operations.