Office 365 Security & Compliance Center Error Messages


Hi All,

Getting an error message in my tenant when attempting to navigate to Security & Compliance>Threat Management>Explorer – just about everyone I’ve dealt with at O365 support is stumped. This has been going on for months now. The message seems pretty clear but apparently that doesn’t mean anything to Microsoft. Anyone encounter this and know what the resolution was? I also encounter other random errors in Security & Compliance.

Logged In User = Global Administrator

Office 365 License Type: E5

Tried Creating a Fresh Global Administrator with no license/with license and same issue.

1. [ThreatManagement>Explorer Error Message](https://www.screencast.com/t/OXkfNX97r) (Link for Screenshot)

https://i.redd.it/mnxk4q1zume21.jpg

200
Invalid Configuration
Threat Intelligence and Alerts cannot be used in your organization because it has a deprecated configuration. To fix the configuration, please contact support and ask about “Tenant Relocation to use Threat Intelligence”.
—————–
User: xx.xx@xx.org
Request: https://protection.office.com/views/Explorer/ThreatExplorer?c=en-US&v=16.00.2844.003
Status code: 200
Diagnostic information: {Version:16.00.2844.003,Environment:NCUPROD,DeploymentId:20f2cc324705402eab61bf7930170e26,InstanceId:WebRole_IN_2,SID:5094e5f0-1e17-42ca-8d42-8c4e458a7014,CID:50e08f33-377e-4c57-a29d-b72071e82d71}
Time: 2/4/2019 10:58:44 PM

2. [Error When First Loading Security & Compliance Center](https://www.screencast.com/t/TwtmpJZX) (Link for Screenshot)

https://i.redd.it/rkdf7974vme21.jpg

​

Show details

Request: /api/ThreatProfileDetails/Get
Status code: 500
Exception: Microsoft.Office.Compliance.Repository.DataInsightsServiceException
Exception message: DataInsights web service call failed. Response: StatusCode: 501, ReasonPhrase: ‘Not Implemented’, Version: 1.1, Content: System.Net.Http.StreamContent, Headers:

{

X-DiagInfo-ContextId: 99859a6b-f9a9-4593-b5c1-bc1302fa2c6a

X-DiagInfo-Server: BN1BFFO11WS045

X-DiagInfo-Version: 15.20.1580.020

Cache-Control: private

Date: Mon, 04 Feb 2019 23:01:21 GMT

Server: Microsoft-IIS/10.0

X-AspNet-Version: 4.0.30319

X-Powered-By: ASP.NET

Content-Length: 287

Content-Type: application/json

}, Content: {“DataType”:”ThreatProfileDetails”,”Database”:null,”WaterMark”:null,”LastPage”:false,”TotalResultCount”:-1,”RecordCount”:-1,”ResultCode”:402,”ResultData”:”System.NotSupportedException (99859a6b-f9a9-4593-b5c1-bc1302fa2c6a): The store type is not supported in current environment NA01.”}
Diagnostic information: {Version:16.00.2844.003,Environment:NCUPROD,DeploymentId:20f2cc324705402eab61bf7930170e26,InstanceId:WebRole_IN_2,SID:5094e5f0-1e17-42ca-8d42-8c4e458a7014,CID:99859a6b-f9a9-4593-b5c1-bc1302fa2c6a}
Time: 2019-02-04T23:01:21.678501Z

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2 thoughts on “Office 365 Security & Compliance Center Error Messages

  1. madbadger89 says:

    It almost seems as if your tenant is hosted on older infrastructure where the item literally does not exist. This is a new one for me, but it really seems like a Microsoft level fix. Especially since they state to call support in the error.

    Do you have premier that you can escalate to or a TAM?

  2. TheNephilim666 says:

    Hi, file a ticket through your Office 365 Admin Center “Need Help” widget.

    Office 365 support will surely escalate this to their Escalations Engineer.

    ​

    Just include screenshots and detailed information in your report

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